• Location: USA, California, San Diego
  • Date Posted: 5th Jun, 2018
  • Reference: 368146105

Essential Duties & Responsibilities
  • SFDC database administration and development of new applications for all areas of the business
  • Set up outside leads in SFDC, transfer to appropriate Sales team member; Review and track these leads (i.e. referrals, information requests, website, call-in requests, etc.)
  • Maintain contact and account information within SFDC
  • Manage ongoing support requests and administrative needs of SFDC users
  • Develop and maintain reports, dashboards and processes to continuously monitor data quality and integrity and validation rules
  • Develop and maintain custom reports in SFDC, excel or any other formats
  • Create and manage custom objects, fields and formulas
  • Regularly perform SFDC database cleanup procedures
  • Maintain a strong understanding of key features and functionality of SFDC and applications linked to SFDC
  • Responsible for setup and training of new users in SFDC system
  • Responsible for monitoring success of marketing campaign effectiveness
  • Assist in regular preparation of analysis and reporting related to Sales and Marketing activities
  • Develop strong business partnerships with all business units, vendors and clients
  • Provide superior customer service and professional communication
  • Develop user training material and system documentation
  • Create prospect call lists for Sales team members as needed

Minimum Qualifications
  • Minimum of 5+ years of SFDC experience in CRM technology policy adoption and strategy, sales, usage and trend reporting
  • Bachelors degree in Computer Science or related discipline
  • Experience/Certifications in Salesforce or CRM sales or training

Desired Skills and Experience
  • Strong understanding of CRM as a strategy with proven experience in increasing the CRM value-add
  • Configuration planning, testing, change management and support experience
  • Strong skills to effectively interface with client executives and multi -task teams
  • Well-developed organizational and interpersonal communications skills
  • Excellent verbal and written communication skills, such as meeting facilitation, presentation and documentation
  • Proficient in Google Apps, MS Office Suite and email software preferred
  • Demonstrated ability to learn and embrace new technologies, applications, and solutions.
  • Salesforce administrator certification preferred
  • Salesforce ADM201 and ADM211 preferred

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