• Location: England, Leicestershire, Leicester
  • Date Posted: 11th Jun, 2018
  • Reference: SD7250285


A charity based in Leicester is recruiting for a Salesforce Administrator to work as part of the CRM team to support the development of the system. This role will be required to act as first line support for internal Salesforce system users, perform Salesforce Administration tasks and assist in the design of solutions for new developments as they arise.



Primary Responsibilities
  • Managing users, creating and maintaining custom objects and fields, data loading, maintenance of page layouts, and installation and support of app exchange applications or custom developments
  • Create and maintain Reports and Dashboards.
  • Manage the Salesforce CRM team's case support system.
  • Manage assigned support requests through to resolution.
  • Assist with testing and QA of new on-demand features and functionality.
  • Assist with the Delivery of user training.
  • Keep abreast of new Salesforce features and functionality, providing recommendations for process improvements.
  • Keep users informed about system functionality and enhancements.
  • Train new and existing users on how to use the salesforce CRM system and its applications.
  • Any other duties as reasonably required.




The successful candidate will have a good understanding of Sales Cloud and have experience in a Salesforce Administrator role providing first line support. A Salesforce Certification would be desirable. Advanced Microsoft Office skills, excellent attention to detail and strong organisation skills are key.