• Location: USA, Pennsylvania, Philadelphia
  • Date Posted: 22nd Jun, 2018
  • Reference: 9538796



Salesforce Business Analyst -$145K

Job description
Responsibilities:

Focused on advancement of Direct to Consumer channel lead management, CRM and dialer platform
Supporting channel objectives for underlying sales platform by interfacing directly with the business as well as technology team
Work with the business and IT to deliver the best solutions as prioritized by the company's strategic and productivity goals
Analyze and document how the business need impacts other systems and processes
Write use cases, specifications and business requirements along with needed process flows
Define/execute test conditions and works with the business to reach approval
Work well in a fast paced team environment and manage/drive multiple requests to successful completion in a prompt and professional manner while communicating issue/status to appropriate stakeholders

Qualifications:

Bachelor's degree or equivalent preferred
2+ years of combined experience in mortgage or IT supporting mortgage originations
Experience in technical role with Salesforce platform is required; experience as Salesforce project lead, technical admnistration, developer or business analysis is strongly preferred
Proven track record of delivering documents/requests/changes combined with the ability to be proactive in identifying opportunities for the process and systems changes
Ability to assess/improve business processes and providing solutions
Ability to clearly articulate, effectively author and present requirement documents
Strong communication skills, both verbal and written
Capable of expressing complex issues to a broad audience including the benefit analysis and thorough understanding of the purpose and impacts
Ability to lead/manage/drive requirement/request meetings with minimal management oversight
Ability to work effectively across multiple business stakeholder teams
Enjoy learning and working in a challenging/changing environment



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