• Location: USA, Florida, Miami
  • Date Posted: 2nd Jul, 2018
  • Reference: 569284

Salesforce Business Analyst - $130K (Plus Relocation)

As a member of the Sales Operations team, the Business Analyst supports the Enterprise Sales team and is responsible for leading the business requirements efforts for all initiatives sourced from or impacting the Enterprise Sales organization. The business analyst will also be expected to analyze existing business processes to determine potential needs and work with internal stakeholders to identify changes or improvements to the functionality and efficiency of these processes. The role will demand the ability to quickly provide ad hoc analysis and identify both lead and lag indicators germane to the Sales team's performance. This position will support cross functional strategic priorities and provide analytical support to initiatives across the various Sales areas including new product development. Responsibilities include documenting process flows, creating business requirements documentation, building reports, crafting training documentation and developing implementation strategies.

Primary Duties and Responsibilities

Develop business requirements. Work with stakeholders to understand business objectives and assess the current state. Identify problems and gaps in existing capabilities. Recommend solutions and new capabilities (or changes to existing ones). Develop business requirements for new or changes to existing application features. Work with IT teams in creation of IT requirement artifacts

Develop reporting tools and analytics to identify and highlight cause and effect relationships associated to the sales process. Provide analytical support for special projects and process improvement initiatives. Set up, track and report on project success

Participate is process improvement initiatives and best practices. Help evolve the team's tools & techniques in the areas of enterprise analysis, process modeling, business requirements and system specifications.

Support business tools/applications such as work flow tools, macros, databases through enhancements, maintenance, regression testing, UAT, and smoke testing. Identify and assess industry trends around technology and provide analysis and recommendations on implementation for the Sales organization

Job Specifications


Bachelors of Science Degree in Computer Science, MIS, Business Administration or Operations Management

Strong database skills

SQL skills

Prior work experience in mortgage or mortgage insurance industries preferred.

Experience with enterprise CRM platforms, particularly Salesforce

Skills and Abilities:

Microsoft Office Products, particularly Excel and Access; Must have strong technical/analytical background. SQL skills

Strong attention to detail, organizational skills, communication skills

Strong analytical and problem solving skills, ability to support the resolution of difficult/complex customer facing issues

Ability to communicate the results of analysis to senior leaders and front-line management in order to elevate issues and effect process improvements.

Ability to distill large amounts of data from different sources into analysis that can be easily interpreted by management

Other Position Parameters:

Ability to work independently in a fast paced environment, and continually prioritize work to meet deadlines

Strong interpersonal communication skills

A self-starter with the ability to manage multiple projects simultaneously and produce accurate, timely results

Commitment to the task assigned and a willingness to put the time in if necessary to complete the assigned task

Prior Work Experience

3 - 5 years of relevant experience

Education and Credentials

Required: Bachelor's Degree, with a concentration in Technology; Computer Science; Operations Management; Accounting, Business Administration or equivalent.

Interviews have started - email your resume ASAP to p.majmundar@masonfrank.com!

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