• Location: USA, Florida
  • Date Posted: 2nd Aug, 2018
  • Reference: 79344


Salesforce Director of Professional Services - Remote - 10-15% Travel - $110-$125K

Qualifications and Requirements
  • 6+ years of experience in client services, and/or consulting services.
  • Minimum 3 years managing Salesforce customer deployment and/or professional services engagements in a consultative model.
  • Experience in Agile Delivery Methodology
  • Demonstrated experience developing and implementing professional services best practices.
  • Prior experience managing staff in a project or professional services environment.
  • Bachelor's degree in a related field or equivalent education/experience required.
  • Salesforce Partner Track Certification (Developer or Cloud Consultant certification).
  • Proven experience leading clients and engagement teams through complex solution implementations.
  • Ability to lead simultaneous initiatives in an entrepreneurial culture.
  • Multi-task oriented with desire to work in a fast paced environment.
  • Excellent written and verbal communication skills.
  • Strong, proactive leadership skills.


Responsibilities:
  • Manage a team of professional services staff, providing coaching and professional development through periodic 1:1 and team meetings.
  • Participate in the performance management process through goal setting and performance reviews for staff under their responsibility.
  • Participates in consulting projects as a senior resource (Engagement Manager, Project Manager).
  • Supports the resource planning, cross-company visibility, and profitability model for professional services through direct project management and for monitoring of projects under their team's responsibility.
  • Supports the development of scalable implementation models to support the client base.
  • Monitors and messages internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance.
  • Works with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
  • Gathers feedback and best practices from client engagements to improve and refine service offerings.
  • Collaborates with all functional areas of the business to ensure effective knowledge sharing and team participation in organization growth.
  • Serves as a public face and role model to the rest of the team and the end users you work with.


For information on the Salesforce.com market and some of the other Salesforce opportunities in your area, feel free to reach out. I can be contacted at m.birch@masonfrank.com or via phone at 267.233.6490. Confidentiality is always guaranteed.