Senior Salesforce Business Analyst - Indianapolis, IN - $90K-105K USD
Position: Senior Salesforce Business Analyst
Location: Indianapolis, IN
My client is searching for a Senior Salesforce Business Analyst who is an in-house expert on the company's Salesforce instance and leads the Salesforce BA needs of the business. The ideal candidate must demonstrate understanding of several technology concepts including but not limited to computer architecture, e-mail, telecommunications and network securities. This position is on the Salesforce Team.
- Lead project/task requirement gathering sessions with business and technical staff
- Establish standard procedures and configurations for the Salesforce Instance
- Provide mentoring to junior staff
- Create test plans and test application code for quality assurance
- Research and coordinate Salesforce upgrades with technical and business staff
- Execute tasks in a timely fashion as assigned by supervisor
- Configures salesforce to accomplish business objectives
- Report progress, risks, and issues on active tasks to IT management
- Enlists the assistance of staff as needed
- Supports the application needs of the business during and after regular hours
- Bachelor Degree in a relevant IT field
- 3 years of experience analyzing and configuring classic or Lightning Salesforce Service Cloud
- SQL Server experience strongly preferred
- Experience with Conga and/or Pardot is a plus
- Familiarity with Microsoft Office applications including Word, Outlook, and Excel
- Demonstrated skill in documenting requirements and test plans
- Familiarity with data-handling regulations such as Sarbanes-Oxley, HIPAA, and/or PCI DSS.
- Demonstrated skill with customer service and proactive communication
- Reliable means of commuting to and from the positions primary office location
- Ability to resolve issues and execute projects of low-to-medium technical complexity.
Reach out to Rich and send all qualified resumes to firstname.lastname@example.org
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