• Location: USA, Pennsylvania, Philadelphia
  • Date Posted: 15th Nov, 2018
  • Reference: 419196


Salesforce Administrator - $135K

Responsibilities:

Perform all basic administrative functions including user account maintenance, reports and dashboards workflows and other routine tasks
  • Respond to critical production operational issues and follow up with team for resolution.
  • Identify issues and perform root-cause analysis to ensure they are not repeated..
  • Co-ordinate with different team on the integration points and bring resolution to the problems.
  • Monitor the application through tools and take appropriate steps to prevent failures and restore the service
  • Provide minor changes in the configuration and able to deploy them into production.
  • Complete regular internal system audits.
  • Coordinate the evaluation, scope and completion of new development/Enhancement requests.
  • Effectively act as the liaison between users, Product, development, Test and Integration teams
  • Implement best practices consistent with an agile development methodology.


Qualifications:
  • Minimum two years of experience as a Salesforce.com administrator
  • Must be Certified in Salesforce Administration
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Will use Jira and drive root cause analysis of issues, drive ticket to resolution
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate excellent verbal and written communication skills
  • Great attention to detail
  • Ability to thrive under pressure and in a fast paced environment
  • Strong understanding of Salesforce best practices and functionality
  • Basic software/database development skills (e.g. Apex Programming, JAVA, Javascript, XML, HTML, PL/SQL)
  • Understanding of ETL concept, design and approaches.
  • Experience in fine tuning performance Issues and following best practices.
  • Previous experience working in a SCRUM or agile environment preferred
  • Must be result driven independent worker.


Email your resume to p.majmundar@masonfrank.com!

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