• Location: USA, Texas, Houston
  • Date Posted: 3rd Jan, 2019
  • Reference: 13131920


Junior Salesforce Support Analyst Needed!

My client in Houston, TX is looking to bring on a Jr. SF Support Analyst in January. The position is on-site and candidates that will be considered must be US Citizens or Green Card Holders.

Description

Jr. Salesforce Support Analyst

Job Purpose

Provides Salesforce support to users by researching and answering questions and investigating and troubleshooting problems.

Qualities

-Enthusiasm in customer and internal interactions
-Clear written and verbal communication skills
-Excitement while troubleshooting customer problems
-Willingness to help customers become more knowledgeable
-Ability to triage high profile and/or urgent customer issues
-Works well with other team members and individually with minimal supervision

Requirements

-2+ years experience in providing successful customer-facing support
-Extensive experience with reporting
-Proficient in Salesforce's declarative framework
-Salesforce Administrator certification
-Knowledge of Apex and Visualforce (+)
-Experience using Salesforce's service cloud (+)
-Comfortable with CSS, HTML, Javascript (++)


Note:
Mason Frank International is the global leader for Salesforce.com recruitment, advertising more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Salesforce.com jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any SFDC candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Salesforce.com market and some of the opportunities and Salesforce.com jobs that are available I can be contacted on (267) 233-6496 or r.haney@masonfrank.com.