• Location: USA, Texas, Houston
  • Date Posted: 7th Feb, 2019
  • Reference: 74874464

Salesforce Support Analyst- Houston, TX- $75k

The Salesforce Analyst is responsible for the day-to-day support of Salesforce applications. He/she possesses subject matter expertise on the features and functions that are contained in the system and serves as primary support for any issues or requests reported by end users. This individual must be able to work cross-functionally with business users and technical support/development groups to provide exceptional customer support for multiple Salesforce applications (Sales/Marketing Cloud).

Salesforce Support Analyst- Houston, TX- $75k

Main Responsibilities:
  • Troubleshoot and resolve help desk tickets raised by end users
  • Partner with end users to assist with custom reports and dashboards
  • Collaborate with development teams and vendors to enable new capabilities or bug fixes
  • Maintain process documentation for system configuration

  • Bachelor's Degree or in technical or business discipline or equivalent experience

Experience Required:
  • 2+ years supporting Salesforce applications
  • 5+ years professional experience
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of users

Job Type: Permanent, Full-Time

This company is growing at an increasing rate and the role will not be on the market much longer! My client offers a top notch compensation plan and an invaluable opportunity to develop your career within dynamic environment. Apply now to get an immediate response!


Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialize within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout America. We have a diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users. To discuss this and other exciting Salesforce.com opportunities in more detail, please send your CV to a.haughey@masonfrank.com or call 267-233-6490.

Mason Frank International Ltd is acting as an employment agency in relation to this vacancy

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