• Location: England, Kent, Maidstone
  • Salary: Up to £26000 per annum + negotiable
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 25th Feb, 2019
  • Reference: ITS


IT Help Desk Support wanted in Maidstone for a security solutions company

Key responsibilities:
  • Provide effective technical support to internal business functions
  • Work alongside 1st line and 2nd line support agents to ensure consistent flow of information
  • Meet specific goals agreed upon with regional manager
  • In depth knowledge of x509 certification, IOT/IOE and surrounding technologies
  • Work as part of a team whilst demonstrating initiative
  • Support and mentor fellow IT support colleagues
  • Responsible for maintaining incident model documentation and Major incident dashboard


Requirements:
  • Experience with 1st line support and 2nd line support
  • Familiar with information technology infrastructure library framework
  • Experience working in a technical support industry
  • Knowledge and experience using Microsoft office tools
  • Knowledge of the MIAT support process and escalation process
  • Working knowledge of JIRA
  • Outstanding organisational and time management skills


The company is based within Maidstone, currently investing heavy in security solutions for large enterprises.



Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com

To discuss this and other exciting Salesforce.com opportunities in more detail please your CV to r.roban@masonfrank.com or call Reanne Roban on 02038087297 in complete confidence ASAP.