• Location: USA, Florida, Orlando
  • Date Posted: 7th Mar, 2019
  • Reference: 987654321

Salesforce Business Analyst
Core functional responsibilities include:
  • Understand and gather complex business needs from a diverse set of stakeholders and effectively compile and document these into business features necessary for systems design, development and implementation
  • Serve as Sales & Distribution subject matter expert and administrator for Salesforce.com
  • Partner with Training and Business Intelligence team(s) to increase visibility of CRM data, improve sales processes & drive user adoption.
  • Provide day-to-day support to our rapidly growing pool of almost 500 users on incidents, work with the technical teams on problem resolution
  • Develop and execute detailed communication and implementation plans to ensure minimal disruption
  • Effectively radiate information to business stakeholders
  • Proactively identify opportunities to enhance sales and marketing productivity by evaluating current state and recommending process improvements


  • Salesforce.com administrator experience preferred, including 3 + years of Salesforce.com experience
  • Knowledge of Sales and Distribution a plus
  • Ability to communicate effectively with IT and business colleagues at all levels of the organization
  • In-depth knowledge of requirements development, information systems, and business process design
  • Demonstrated ability to deliver quality results with minimal direction
  • Ability to forge relationships, collaborate and work well as a team player
  • Strong facilitation, presentation and communication skills (verbal and written)
  • Experience working on project teams and a solid understanding of the typical roles and responsibilities (Agile or Waterfall)
  • Excellent attention to detail while also having the ability to understands the big picture
  • Strong data management and analytical skills
  • Time management and organizational skills

    Preferred Experience and Education
  • CRM Admin certification
  • Bachelor's degree in related field, specialized training, certification or equivalent work experience

Email your resume to s.konikow@masonfrank.com!

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