• Location: USA, New York
  • Salary: Up to US$75000 per annum + Renewal Commission
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 4th Jun, 2019
  • Reference: CSM401


Mason Frank has partnered with a growing Salesforce ISV, in recruiting for Customer Success Managers to support customer relationships, product implementation and delivering increased value to customers. As part of a growing Customer Success team, you will help to shape the Overall Customer Experience and over time, grow into trusted advisers to customers.

Responsibilities (what You'll Do)
    • Grow and expand customer product adoption and revenue
    • Operate as an Account Manager, handling customer requests - including data analysis
    • Develop periodic platform reports to communicate status of projects to customers and internal teams.
    • Develop a deep understanding of the product to help create best practices for customer success (e.g. help create presentations, reports, etc.)
    • Partner with cross-functional teams to drive account to implementation and contract renewals/upsells
    • Establish and maintain close relationships with clients at multiple organizational levels
    • Support the onboarding process for new accounts to ensure successful implementations
    • Provide internal operations support - including managing content ingest and delivery, reconciling invoicing, optimizing and documenting workflows, contracts management


Qualifications (what You Have)
    • You have experience in Salesforce consulting, project management, or customer success experience
    • Client facing experience within a software company is key
    • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
    • Demonstrated strong analytical ability
    • Experience with building, analyzing, and interpreting customer data to influence stakeholder decision making
    • Experience discovering key goals and steering customer stakeholders with success plans
    • Exceptional communication and presentation skills (both written and verbal)
    • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
    • Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment


Benefits
  • Comprehensive Health benefits including dental and vision coverage
  • 401K
  • Open vacation policy
  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
  • Frequent company and team-building events


Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in NYC and have an unrivalled understanding of where the best opportunities and Salesforce.com jobs are.

I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role of for information on the the Salesforce.com market and some of the opportunities that are available I can be contacted on 212-594-1495 or s.francis@masonfrank.com.

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