• Location: USA, Virginia, Richmond
  • Date Posted: 11th Jun, 2019
  • Reference: JM6112019

Job Description

The Salesforce Administrator/Analyst is responsible for the overall development, configuration, and operation for the initial implementation, continued operations, and continuous improvement of the Salesforce platform for all user groups. The Salesforce Administrator/Analyst will independently perform development, testing, implementation, documentation and updating tasks relating to the Salesforce platform and integration.

Duties and Responsibilities

    • Provide tier 3 end-user support (including system configuration, complex formulas, and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the Salesforce CRM.

    • Understand a variety of different business needs and processes, recommend and execute automation of business processes through collaboration and consultations with business partners and the Product Owner.

    • Partner with first line support to maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).

    • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.

    • Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce. Partners with end users and first line support to understand the administrative needs and resolve support issues.

    • Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement and defer to enhance efficiency and productivity. Partner with tier 2 support to schedule and deploy upgrades and communicate changes to the user community.

    • Maintain all Salesforce environments (test, training, production, etc.) including documentation, configurations and customizations.

    • Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training.

    • Collaborate with business units and finance to develop dashboards and reports. Create report able metrics to create enterprise awareness of Salesforce effectiveness across the enterprise.

    • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
    • Prepare and present clear business and technical analysis.

To learn more and apply for this position in a rapidly expanding Health care related administrator position send your resume/CV to j.mcdonnell@masonfrank.com