• Location: USA, Tennessee, Nashville
  • Salary: US$130 - US$200 per annum + bonus $ benefits
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 28th Jun, 2019
  • Reference: 062819SFMAN


Job Description


Role & Responsibilities
  • Define roadmaps, build governance, work with engagement teams, and communicate status to stakeholders
  • Build a best in class technical organisation with engineering expertise and innovation
  • Build, train, develop depth and skill of technology staff to improve the overall delivery stream and quality of the application portfolio
  • Ensure launch readiness; coordinate testing, rollout, and post-launch monitoring on the platform
  • Work closely with business owners, product teams, UX and cross-functional partners to drive the product roadmap and define requirements, scope, schedule, resourcing and milestones/tasks
  • Facilitate team discussions for solutioning, drive issues to resolution, and help identify risk migrations
  • Enable program planning and iterative development by promoting Agile methodologies
  • Focus on the sceurity of the platform, deliver secure architecture and ensure that the plaform is secured through providing tools, people, and processes to keep the platform secure
  • Provide direction on solutions that provide for end-to-end architecture team and Salesforce cloud development team.
  • Work with vendor and implementation teams to ensure that the product feature set is architected to ensure a complete digital experience.
  • Negotiate features for the roadmap for Salesforce that reduce costs with customization by participating in the advisory boards for Salesforce.
  • Work with the architecture team to identify management solutions for both the customer and employees working with solutions architects that work with the Salesforce platform.
  • Provide direction and collaborate with the solution architecture team for the data analytics and Einstein platforms, both discovery and wave, and provide direction for both the business and technical teams to develop a solution.
  • Be a visionary partnering with architects, technical leads and key individuals within our functional organization and recommend SFDC Platform improvements.
  • Ensure business systems security and compliance with regulatory and audit requirements.
  • Bring in best practices based on your Salesforce knowledge, and work cross functionally, while evangelizing Salesforce and discovering business needs.
  • Provide leadership to develop innovative solutions through bringing industry leading technology and solutions.
  • Provide guidance to business leaders to gain buy in and negotiate feature functions that are viable solutions to them.
  • Deliver executive presentations to CIO and Business Unit leaders on technology capabilities and enabling business value.
  • Participate, contribute and collect best practices through industry level participation.
  • Perform product evaluations for build versus buy decisions as needed.
  • Applying best practices, managing stakeholder expectations, collaborating on solution approaches, and positioning implementations for ongoing success.



Skills & Qualification:
  • Experience building teams from scratch and managing a 30+ member matrix and diverse team.
  • Experience with project and people management.
  • Experience of leading complex programs in the CPQ space.
  • Ability to work with multiple stakeholders across onshore and offshore teams and set and drive organization priorities and goals.
  • Experience with integration products, such as Mulesoft, IFW
  • Strong technical knowledge of Cloud Infrastructure (Network, Compute, and Storage) and Common Services covering managed services.
  • Service and Sales Cloud implementation experience using Live Agent, Omni Channel, CTI Adapters.
  • Development experience using VisualForce, APEX, Triggers, Classes, JavaScript, Lightning API.
  • Experience with Devops Pipeline using Copado and strong knowledge of Agile development principles.
  • Knowledge of key SFDC architectural concepts and how they influence design.
  • Experience working directly with operations and implementation teams along with commercial customers supporting product launch and post support.
  • ITIL foundation certification (Service Operation).


Benefits
  • Competitive salary
  • Great benefits
  • Yearly bonus

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