• Location: Denmark, Copenhagen Municipality, Copenhagen
  • Salary: kr55000 - kr68000 per month + Standard Benfits
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 2nd Jul, 2019
  • Reference: MFI0107CM

CRM Manager

As a CRM manager your main areas of responsibility will be strategy and planning, business demand management and change management.

Strategy and Planning:
  • Implement company-wide CRM initiatives
  • Ensure increased CRM usage across the Service Business Unit
  • Support & drive cross-functional key user community & cross BU advisory board
  • Drive continuous developments and improvements related to CRM

Business Demand Management:
  • Create a centralised approach to CRM Master Data providing a solid corner stone for one-company management of business critical customer engagement data
  • Through this support an agile organizational set-up to enable Business Unit functions to operate based on a clear role/responsibility model while at the same time ensure adequate alignment across the organization
  • Secure cross Value Chain alignment, drive best practices and consolidate the platform functionalities and its frame work

Change Management:
  • Understand the full impact that CRM will have on the business and advise on how the associated change should be managed and communicated
  • Support and ensure the business in undertaking the necessary preparation activities to allow process changes to be successfully embedded, including training and communication materials

About you:
  • You have several years of experience in similar type job with a large international organization. Experience with Salesforce CRM will be a huge advantage
  • You have multiple years of business systems analysis experience for large projects or programs of work, and/or related wind industry business experience
  • You have a University degree (ideally in a traditional field like the sciences, engineering, technology or economics)
  • You have experience in the development of documentation of business processes, requirements and business cases in both technical and non-technical languages, clearly articulating benefits
  • You have experience from industrial company, preferably within the Wind Industry would be a benefit
  • You have good business and political acumen
  • You have strong project management skills and you may already have recognized PM qualifications
  • You are customer focused, setting high standards for quality. Work systematically and methodically for consistently achieving goals and KPIs
  • You can establish and maintain constructive and collaborative business relationships with all business areas and other Business Application functions
  • You demonstrate pragmatic judgement, balancing pace, risk and business value to reach decisions which are well informed, and actionable
  • You are self-motivated, creative, passionate and able to acclimate into a fast-paced, dynamic environment

The company focuses upon hiring the best people, wherever they may be in the world. They pride themselves on the flexibility they offer their employees and they're committed to building a workforce that can grow with the company. They're an equal opportunity employer who celebrates diversity and are committed to creating an inclusive environment for all employees.

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