• Location: USA, Arizona, Phoenix
  • Date Posted: 17th Sep, 2019
  • Reference: 480-888-5555


A current client of ours is seeking an individual to join the Salesforce team at its site in Chandler, AZ. The hired individual will assist with defining and driving the direction of Salesforce.com use within the company and will be responsible for the design, development, modification, implementation and documentation of business processes using Salesforce.com enterprise applications to meet customer and strategic goals. This position will also be responsible for providing insight and guidance to ensure that Salesforce.com use is optimal and follows industry best practices.



Role and Responsibilities:
  • Advise management on industry best practices, capability of the application, and assist with setting strategy for the optimal use of Salesforce.com.
  • Design, develop, modify, implement and document business processes in a Salesforce.com Enterprise Application environment. (Apex coding, Visual Force, Lightning)
  • Support the data integration between Salesforce.com and other systems.
  • Develop reports and analytics using standard Salesforce.com reporting functionality.
  • Translate functional requirements into technical solutions and function as the primary interface to the technical team.
  • Work with business process owners and customers to analyze and solve business problems. Works on complex and high impact issues. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action.
  • Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs. May develop and disseminate training in areas of focused responsibility to IT staff and customers.
  • Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA. (Service Level Agreement). Provide support to junior staff members who cannot find resolutions to open issues.
  • Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support processes.
  • Maintain professional training and certification requirements




Qualifications:
  • 4 years bachelor's degree in a related field.
  • 5+ years' experience as a developer/business function using Salesforce.com.
  • Experience in Lightning, Sales Cloud and Pardot.
  • Experience developing reports and analytics using standard Salesforce.com functionality.
  • Experience in integrating Salesforce.com with other systems.
  • Proven leadership and project management skills and experience
  • Salesforce Marketing Cloud experience
  • Ability to work closely and hands on with Salesforce Developer and Architecture team
  • Formal problem solving training and application to IT issues.
  • Excellent verbal and written communication skills.
  • Strong analytical, creative and critical thinking skills.
  • Time management demonstrating effective multi-tasking
  • Negotiating with customers




Preferred Education and Experience:
  • Master's degree in a related field is a plus.
  • 201 Admin Certification.
  • Experience in Service Cloud, Conga Composer, Conga CLM and Einstein Analytics.
  • Experience in Salesforce.com modules in a global manufacturing environment.




Benefits:
  • Comprehensive health plans that include medical, dental, vision, and access to complementary and alternative medicine coverage
  • Wellness program, including fitness membership reimbursements
  • 401(k) with company match
  • Participation in discretionary bonus plan
  • Employee stock ownership plan
  • Generous vacation plan
  • Life Insurance
  • Strong work/family and employee assistance programs
  • Tuition reimbursement program
  • Employee discount program
  • Excellent training and development opportunities