• Location: USA, California, San Francisco
  • Date Posted: 1st Oct, 2019
  • Reference: 10/01/2019 JC


Senior Salesforce Customer Success Manager: $130-$140k

San Francisco



Do you have excellent communication skills? Like solving customer problems, manage high-profile accounts, and directly engage in actions that support your company's success? This position is for you. My client is looking for someone who has amazing customer advocacy skills, thrive in stressful situations, and can effectively manage their customer relationships. This company is fast growing and is working with up-and-coming technology that everybody wants their hands on. They offer a fun and fast-paced work environment where you will work with a team made up of some of the most creative minds in California.


Role & Responsibilities
  • Manage and build relationships with the top high-profile accounts
  • Identify customer issues and provide solutions
  • Track customer engagement within Salesforce.com
  • Relay customer feedback to team and help strategize new features/solutioms
  • Design solutions to problems company has identified



Skills & Qualifications
  • 4 years of Customer Success Manager expereience
  • Knowledge of Salesforce.com and it's platforms
  • Ability to communicate effectively to C-level executives
  • Strong presentation and verbal/written communication abilities
  • Skillset to handle customer complaints and issues in a stressful situation


Benefits
  • Great medical, dental, vision insurance options
  • 401k match
  • Generous PTO time
  • Discount for commuting options


To fast track your application, send your resume directly to j.chulick@masonfrank.com.

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