• Location: Denmark, Copenhagen Municipality, Copenhagen
  • Date Posted: 10th Jan, 2020
  • Reference: 09012020CMFRG03


Customer Journey Expert - Salesforce - Copenhagen



Position

Customer Journey Expert - Salesforce - Copenhagen



As a Customer Journey expert you'll be in a position where you have the remit to drive innovative and creative solutions on business matters within a multinational industry leading company. You'll be working as part of a team of Salesforce specialists and be compensated extremely well.

Roles and Responsibilities
  • Own definitions of scope inventories, solution requirements and story backlogs, as well as industry specific template solutions.
  • Support re-engineering, definition and mapping of relevant business processes and definition of business case including relevant value drivers and KPIs.
  • Leads a team of business analysts to drive requirement, process and business case related work whilst collaborating with wider teams inside the business.
  • Facilitate client workshops and meetings with senior client stakeholders on both business and technical aspects while providing thought-leadership and industry insight.
  • Help to shape consulting propositions and contribute actively to the community of practice.


Requirements
  • Experience in one of the following industries: Banking, Capital Markets, Wealth & Asset Management, or Insurance. Strong background in either consulting or business analysis and functional knowledge of financial services relevant processes and capabilities.
  • Experience in defining and implementing Salesforce solutions with financial services clients, with focus on business analysis.
  • Have a Salesforce certification and good knowledge of Salesforce core products.
  • Have solid project management skills and preferably PRINCE2orPMP certification.
  • Strong communication skills and good stakeholder management capabilities.


Benefits
  • Be part of a huge and reputable company and specifically contribute to their growth of operations in the Nordics.
  • Work in a professional and dynamic environment with a team of Salesforce specialists on an exciting and large-scale project.
  • Utilise your experience in financial services to manage clients and influence large projects.


To Apply

To discuss this role further along with other exciting Dynamics/Salesforce opportunities in more detail, please send your CV to c.murray1@nigelfrank.com or call Chris Murray at +44 191 223 5338.

Frank Recruitment Group delivers the very best niche IT professionals to vendor channel partners, SMEs and Enterprises across the globe. Operating out of 20 strategically placed offices in USA, EMEA, and APAC, we have developed leading positions within our markets driven by over 1,900 industry employees who have transformed the recruitment landscape.

I fully understand the need for discretion and would welcome the opportunity to speak to any candidates with a Microsoft Dynamics or Salesforce background that are considering a new career or job either now or at some point in the future. For any information on Dynamic/Salesforce jobs in Denmark, I can be contacted on +44 191 223 5338 where confidentiality is guaranteed.

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