• Location: Denmark, Copenhagen Municipality, Copenhagen
  • Salary: kr55000 - kr60000 per annum + Bonus Package
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 19th Jan, 2020
  • Reference: 17012020CMFRG03


Customer Journey Expert - Salesforce - Copenhagen



Position

Customer Journey Expert - Salesforce - Copenhagen



As a Customer Journey expert you'll be in a position where you have the remit to drive innovative and creative solutions on business matters within a multinational industry leading company. You'll be working as part of a team of Salesforce specialists and be compensated extremely well.

Roles and Responsibilities
  • Own definitions of scope inventories, solution requirements and story backlogs, as well as industry specific template solutions.
  • Support re-engineering, definition and mapping of relevant business processes and definition of business case including relevant value drivers and KPIs.
  • Leads a team of business analysts to drive requirement, process and business case related work whilst collaborating with wider teams inside the business.
  • Facilitate client workshops and meetings with senior client stakeholders on both business and technical aspects while providing thought-leadership and industry insight.
  • Help to shape consulting propositions and contribute actively to the community of practice.


Requirements
  • Experience in one of the following industries: Banking, Capital Markets, Wealth & Asset Management, or Insurance. Strong background in either consulting or business analysis and functional knowledge of financial services relevant processes and capabilities.
  • Experience in defining and implementing Salesforce solutions with financial services clients, with focus on business analysis.
  • Have a Salesforce certification and good knowledge of Salesforce core products.
  • Have solid project management skills and preferably PRINCE2orPMP certification.
  • Strong communication skills and good stakeholder management capabilities.


Benefits
  • Be part of a huge and reputable company and specifically contribute to their growth of operations in the Nordics.
  • Work in a professional and dynamic environment with a team of Salesforce specialists on an exciting and large-scale project.
  • Utilise your experience in financial services to manage clients and influence large projects.


To Apply

To discuss this role further along with other exciting Dynamics/Salesforce opportunities in more detail, please call Chris Murray at +44 191 223 5338.

I fully understand the need for discretion and would welcome the opportunity to speak to any candidates with a Microsoft Dynamics or Salesforce background that are considering a new career or job either now or at some point in the future. For any information on Dynamic/Salesforce jobs in Denmark, I can be contacted on +44 191 223 5338 where confidentiality is guaranteed.

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