• Location: USA, Illinois, Chicago
  • Date Posted: 20th Jan, 2020
  • Reference: JS01202020MFI

The client is looking to fire a new consultant to participate in requirements gathering, design workshops to understand applications' functionality and Support requirements for the team to take on

* Level 2 and 3 Salesforce support / interaction with business and other teams

* Tool/technical assessment for releases

* Build design documents

* Feasibility analysis

* Support technical architecture of the solution

* Defines mapping specifications for integrating Salesforce with other enterprise applications

* Application support, incident analysis and problem reduction

* Lead and mentor the Salesforce support team onsite and offshore


* Bachelor's degree in Computer Science or equivalent

* 4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout

* Full life cycle implementation and support, hands on technical knowledge and architecture solutions required

* SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.)

* Experience migrating from Classic to Lightening

* Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture

* Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.

* Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components)

* Good communication skills; written and verbal

* Support experience with multi-channel applications (web, mobile, API, etc.)

* Understanding of Software Development Lifecycle (SDLC) and/or other methodologies

* Experience working on projects in an Agile/XP environment

* Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

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