• Location: USA, New York
  • Salary: US$90000 - US$110000 per annum + + Bonus
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 4th Mar, 2020
  • Reference: MFI03042020DD

Mason Frank has partnered with an organization in the Marketing/Advertising space seeking a mid-level Business Analyst for Salesforce.com to join the Revenue Operations team.

  • Work with cross-functional teams to discuss business requirements and effectively translate these requirements to Salesforce solutions.
  • Own small projects and change requests including
    • Gathering requirements
    • Designing solutions
    • Creating documentation
    • Implementing solutions that do not require custom development
    • QA testing
  • Support business teams in training and education needs on Salesforce product knowledge and adoption.
  • Create and maintain documentation of key project artifacts, processes and system functionality/tools.
  • Ability to easily flag any downstream system impacts or dependencies.
  • Continually gain business knowledge and Salesforce knowledge to proactively bring best practices and solutions that optimize sales processes and drive growth to the Media business.
  • Work with Senior Manager of Salesforce Operations to coordinate the implementation, QA, and deployment of user stories through various Salesforce Environments.
  • Perform triage of user reported issues and assist with documenting, investigating, and resolving those issues where necessary.
  • Handle administrative functions including user account maintenance, creating reports and dashboards, managing workflows and other routine tasks.
  • Identify areas of improvement for Salesforce processes and propose solutions to streamline workflow.

  • 2-3 years of experience utilizing Salesforce
  • Extremely detail and process oriented
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent Project Management Skills
  • Demonstrated ability to meet deadlines, thrive in a fast-paced work environment and manage multiple tasks simultaneously
  • Working knowledge of JIRA. Confluence, and Agile methodology
  • Strong knowledge of Salesforce configuration and setup tools
  • Sales Cloud and Salesforce CPQ experience strongly preferred
  • Experience with Business Operations or Sales Operations a plus

Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in NYC and have an unrivalled understanding of where the best opportunities and Salesforce.com jobs are. I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role of for information on the Salesforce.com market and some of the opportunities that are available I can be contacted at 212-594-1495 or d.devine@masonfrank.com.

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