• Location: USA, California, Sherman Oaks
  • Salary: US$50000 - US$60000 per annum + 401K, PTO, Medical, Dental, Vision, Stock
  • Technology: Salesforce.com Jobs
  • Job Type: Permanent
  • Date Posted: 24th Jul, 2020
  • Reference: 072420


IT Technical Support Analyst- Remote (EST hours)- $60,000

If you're a tech savvy individual looking to support a growing organization's technical support team, please read on. This remote position is looking for an IT Tech Support Analyst with 1-3 years of Tier 2 tech support experience, a passion for technology, experience with Salesforce. Apply today!



As the IT Tech Support Analyst, you will be working to:
  • Work with customers to provide solutions to technical problems
  • Troubleshoot and identify common issues with the platform
  • Working with various enterprise customers to solve real-time problems
  • Collaborate with Product Managers and Customer Success
  • Participate in onboarding sessions with customers and answer questions




Requirements to be successful:
  • Good communication and critical thinking skills
  • 1-3 years of experience being in a tech support customer facing role
  • Strong organizational skills and good attention to detail
  • Experience with Salesforce and its capabilities
  • Great problem- solving skills
  • Passion for technology and people
  • Able to work EST hours




Benefits include:
  • Base Salary of 50-60K
  • Fully remote role
  • Full benefits including Medical, Dental, Health, Stock, 401K, FFA
  • Get to work for a fast growing tech company and grow your career




To fast track your application, please send all resumes to n.gozali@masonfrank.com or give me a call at (949) 688-2245. We are currently interviewing so apply today!

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