• Location: USA, Ohio, Cleveland
  • Date Posted: 28th Aug, 2020
  • Reference: 8/28/20 AK


A premium Salesforce Partner is seeking an Engagement Manager that will be responsible for overseeing and leading multiple Salesforce implementation projects and parts of the consulting team.



Location: Virtual

Travel: 20%

Salary: $140,000/yr



Responsibilities:

· Oversee and lead Salesforce implementation services delivery with either nonprofits or higher education institutions

· Manage a team of professional services staff, providing coaching and professional development

· Participate in consulting projects as an Engagement Manager to monitor project performance, serve as an escalation point, and ensure quality delivery

· Monitor key business metrics such as delivery of service and client satisfaction on managed projects; communicate expectations to project teams

· Gather feedback from clients and identify best practices and lessons learned from client projects to improve and refine service delivery approach



Qualifications:

· Highly experienced in deploying Salesforce solutions for nonprofit and/or higher education organizations

· Have strong project management skills, a track record of strong engagement management, and the ability to juggle multiple projects at once.

· Certified as either a Nonprofit Cloud Consultant or an Education Cloud Consultant

· Experience in agile delivery methodology

· Salesforce configuration knowledge across a variety of Clouds and/or functionalities



If interested, please contact Abby Karanouh via phone (347-783-6642) or email (a.karanouh@masonfrank.com).