• Location: USA, Michigan, Southfield
  • Date Posted: 8th Jan, 2021
  • Reference: JS010821


Salesforce CRM and Marketing Specialist - Remote - $80,000



As the Salesforce CRM and Marketing Specialist for this Michigan-based client, you will act as the content owner and primary administrator of Salesforce Service Cloud and Marketing Cloud. You will be responsible for configuring and maintaining Salesforce to ensure continued delivery of innovative, high quality solutions to meet business needs for departments using CRM, marketing communication tools or marketing data.



Responsibilities
  • Assists and manages system users including creating and maintaining profiles, roles, permissions, sharing rules and queues
  • Maintains data integrity by performing data maintenance tasks such as de-duping, uploads and other data quality assurance procedures in Salesforce Marketing and Service Clouds
  • Assists in defining requirements and mapping features to new and current business processes; collaborates with IT and third party service providers on implementing technical solutions
  • Drives and increases user adoption and ensures user satisfaction by identifying training gaps and system problems; provides training and solutions
  • Collaborates with marketing team to create target lists and advise on opportunities for marketing automation
  • Designs, documents, builds, tests and deploys enhancements to Salesforce software custom objects, page layouts, workflows, alerts, reports and complex dashboards within the software in conjunction with IT
  • Reviews and understands general organization drivers and context for development projects and maintains the request/support pipeline; works with internal departments to determine priority, then evaluates and executes requested changes
  • Recommends modifications to improve system performance, efficiency, internal business process and reporting
  • Researches changes in upcoming Salesforce Marketing and Service Cloud releases, as well as other integrated applications; provides recommendations when necessary to enhance efficiency and productivity





  • Requirements
    • Bachelor's Degree in Marketing, Business, Computer Science, or related field (Required)
    • 3 years marketing and digital analytics experience
    • 2 years Salesforce CRM and/or Marketing Cloud/Extract Target experience
    • 1 year SQL, SQQL or other query language experience
    • Salesforce Certification
    • Marketing Cloud Administrator Certification (preferred)
    • Excellent customer service, communication and interpersonal skills
    • Strong attention to detail and organizational skills








    Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in the US and have an unrivalled understanding of where the best opportunities and Salesforce.com jobs are.


    I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role or for information on the the Salesforce.com market and some of the opportunities that are available I can be contacted at 347-783-6585 or j.silverman@masonfrank.com.