• Location: USA, Georgia, Atlanta
  • Date Posted: 13th Jan, 2021
  • Reference: KP1132

Junior Digital Experience Manager (Business Analyst) - Atlanta, GA - 75-85k

The Position

Great opportunity to work in a position that is responsible for identifying and effectively documenting user problems to be solved as well as working closely with the Digital Experience Manager on associated road maps to meet customer expectations and business goals for their digital product. The position is a key contributor to the success of this product in the market and seeks to drive revenue and enhanced customer experience through product evolution and optimization efforts. To be a good fit for this role, you must demonstrate the ability to demonstrate positive performance and increased competitiveness for the digital product.

Minimum Requirements for the role:
  • 2+ years of digital project management and/or business analyst experience
  • 1+ years of eCommerce experience ideally with Salesforce CommerceCloud / Demandware
  • Stakeholder management experience with groups such as eComm, marketing, merchandising, UX designers, and development teams
  • Strong analytical skills and the ability to learn quickly. Understanding of Software Development Life Cycle (SDLC), Agile Methodology
  • Exposure to and understanding of key UX (user experience) concepts and processes
  • Strong attention to detail
  • Strong written and verbal communication skills, interpersonal and negotiation skills
  • Experience with presenting to Managers, Senior Managers, and Directors
  • Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
  • Must be organized and possess strong problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Must pass pre-employment background check

  • Gathers input from stakeholders including eComm, marketing, and merchandising
  • Participates in product backlog prioritization process
  • Assists with product backlog management, including backlog grooming, and prioritizing development based on business need while integrating efforts wherever feasible (cross-team, cross-platform, cross-initiative)
  • Derives and communicates recommendations for product enhancements and new capabilities, partnering with leadership to prioritize based on business/competitive need and feasibility
  • Documents business requirements, user stories, and acceptance criteria for projects and backlog items, and confirms/validates with key stakeholders
  • Partners with analytics team to determine success criteria/KPIs for the product and new features
  • Engages and collaborates with UX designers for the creation of designs that reflect business requirements
  • Conducts competitive research to identify best-in-class experiences and key trends
  • Provides business insight during solution implementation/interpretation of business requirements, educating project teams on user problems and evaluating relative development solutions
  • Partners with QA to ensure proper testing scenarios are captured and executed
  • Provides subject matter expertise in digital user experience, usability, information architecture
  • Advocates for an aligned customer experience across customer touchpoints including email, CRM, and customer care
  • Reviews analytics to identify opportunity areas for product improvement

  • Limited travel required
  • The noise level in the work environment is typically quiet to moderate
  • Salary from 75-85k based on experience

Interviews will be conducted shortly, so apply now so you do not miss out on this potential opportunity to accelerate your career.

Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in the US and have an unrivalled understanding of where the best opportunities and Salesforce.com jobs are.

I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role or for information on the Salesforce.com market and some of the opportunities that are available I can be contacted at 347-783-6732 or k.prato@masonfrank.com.

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