• Location: England, London
  • Date Posted: 13th Apr, 2021
  • Reference: 13/04/2021.09


I am looking for a Junior Project Manager/Business Analyst with experience within Salesforce. The client sits within the Financial Services sector and provides international money transfer and remittance services globally - a great client to enhance any CV. You will be directly responsible for engagement across senior Customer Service stakeholders and cross-functionally within the business, alongside the Salesforce platform.

The client is located in London, but this role is fully remote - 3-month initial contract, outside of IR35.

Roles & Responsibilities:
  • Requirement gathering for a new messaging platform, which will be used to increase effective communication with customers and stakeholders
  • Project management of the platform's integration into the business, working alongside the technical product team
  • Equip the customer service team with the tools required to improve customer engagement, including changing the existing processes and enhancing them
  • Defining and facilitating end-user testing, UAT and manage any necessary fixes surrounding this
  • Management of cutover and experience with post go-live support


You will act as the bridge between the technical requirements and the Customer Service team, and will have the opportunity to work with stakeholders at all levels.

Requirements:
  • Proven experience working on messaging platforms/Chatbots/ServiceCloud
  • Excellent interpersonal skills and business acumen, with experience working with stakeholders at all levels


If this role sounds like a good fit for you or you'd like to discuss it in more detail, please reach out using 0203 879 8402 or send your most recent CV to g.coles@masonfrank.com. Please note, this role is only eligible for people with the right to work in the UK or Europe.

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