• Location: USA, Washington, Seattle
  • Date Posted: 15th Jun, 2021
  • Reference: 06152021


Remote Salesforce Service Cloud Product Manager ($160k-$200k)

Technology: Salesforce.com

Job Type: Permanent

Date Posted: June 15, 2021

As a Salesforce Service Cloud Product Manager for my client's AWS Technology Partner, you will own the internal Salesforce Service Cloud Instance roadmap and manage a small, agile team of Administrators and BSAs. The ideal candidate has experience in a functional Salesforce role for 5 or more years, with hands-on and high level experience in configuration and product roadmapping. If you do not have the above listed experience but feel you are proficient with the majority of the tools and skills listed below, please consider applying!

Job Requirements:
  • Highly proficient in Salesforce Service Cloud
  • Expert in Agile methodologies (pref. Scrum / Kanban / Apache Kafka etc)
  • Expert on Salesforce Service Cloud and Issue-to-Resolution processes
  • Work closely with Sales & Renewals to problem solve and uncover opportunities for redesign and refactoring of platform specifications
  • Highly proficient with user stories, backlogs, and prototyping
  • Comfortable reporting into the Director level and assisting in IT roadmap as it pertains to the Service team
  • Ability to identify gaps in legacy systems where updates may be appropriate


Basic Qualifications:
  • Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant
  • Experience in Agile/Scrum methodologies highly preferred (Agile Practitioner / CSM / PMP certifications are taken into great consideration)
  • Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related field(s)
  • 5+ years' experience with Service & Issue-to-Resolution (Salesforce) Systems, or equivalent with another CRM (Oracle, Gainsight, etc)
  • 2+ years of experience in product management


Essential Functions:
  • Act as a key point of contact for identification of requirements (technical or functional)
  • Lead an independent team and be comfortable interfacing cross functionally with various business unit leaders
  • Question around and work to identify critical business issues that can be translated to technical requirements
  • Confidently act as a key functional resource for your agile project team, rolling up your sleeves when necessary and providing oversight of general configuration & projects of your team members
  • Stay current on new features of application to ensure company is utilizing the application as effectively as possible


Salary is negotiable based on experience ($160k-$200k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Service Cloud Product Manager.