• Location: Republic of Ireland, Dublin, Dublin City Centre
  • Date Posted: 17th Jun, 2021
  • Reference: 170621SOC


CRM Lead - Dublin - Remote - 12 Month Contract



My client is currently seeking a CRM Lead to join their team based in Dublin. The role of CRM Lead is a 12 month fixed term contract and will be a key role in enabling a successful design, testing and ultimately implementation of Project Evolve, their global transformation programme. The successful candidate will be responsible for delivery of a new CRM system that meets the need of the business and is adopted by business users. This role is remote but will become a hybrid role in the future. There is an option to make this role permanent upon completion of the initial 12 month contract





Role & Responsibilities
  • Define business requirements - define scope and prioritise business requirements within Budget
  • Work closely with the technology and delivery implementation partner as the main point of contact to develop the solution and share best practice
  • Undertake the role of Product Owner
  • Manage project stage including Discovery, Design Sprints, Testing, Deployment, Hypercare and Business as usual (BAU)
  • Manage stakeholders from across the business to ensure that the global system meets business needs
  • Agree deployment plan with implementation partner and business stakeholders
  • Develop training material and support training initiatives
  • Work with local teams to assess business readiness and lead change management in each site in advance of deployment
  • Assess and measure business benefits of system implementation
  • Work closely with technical team to define and implement new functionality and improvements
  • Lead monthly BAU forum calls
  • Ensure CRM adoption principles and goals are being met by providing ongoing support to site leadership teams and monitor adoption dashboards
  • Ensure the system design meets the Evolve business design principles and aligns to programme timelines, ways of working and budget


Skills & Qualifications
  • 5+ years experience
  • Bachelors degree in Business or a related field is required.
  • Highly solution driven with very strong problem-solving ability
  • Excellent communication and interpersonal skills, with the ability to deliver clear and concise information to a wide audience
  • Ability to take ownership of complex process areas and execute process improvements
  • Highly flexible, resilient and a proven ability to adapt to rapidly changing environment
  • Experience managing multiple projects at the same time
  • Strong strategic mind-set with the ability to articulate a credible vision
  • Highly driven and motivated, and works well on own initiative
  • Ability to work cohesively and productively across multi-functional teams
  • Ability to shape and influence decision making across multi- functional teams
  • Experience in CRM implementation projects desirable






If you are able to work freely within Europe and would like to discuss this and other exciting Salesforce.com opportunities in more detail then please send your CV to Stephen O'Connor at s.oconnor@masonfrank.com



Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.

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