One of the fastest-growing Software Companies globally is looking to add to its expanding EMEA division by recruiting experienced (and technical) Customer Success Managers.
They are headquartered in the States (East Coast to be exact) and are widely regarded as market leaders in the IT Security, Cloud and Data space. Moreover, they are product-focused, operating a SaaS model to customers spanning a range of verticals in both the UK and US, as well as their expanding European client base. They are now heading into their next phase of growth and have huge plans for 2020, with their Customer Success Manager positions being a focal point of their recruitment plans.
As a Technical Customer Success Manager, your role will be to work closely with both internal (e.g. Sales, Support, Account Management, Development) and external stakeholders to ensure customer value and to ensure their products/services are delivered correctly. You will be expected to build and maintain strong relationships with assigned customers, acting as a conduit between technology and the wider business.
So why is the word 'Technical' so important? Well that is pretty simple...
This organisation is as 'techy' as you are going to get, with your role as Customer Success Manager acting as the face of that tech offering when engaging with their customers. You will be expected to work closely with customers, advising them as to how to integrate the solutions into their SDLC/App Security offering, whilst at the same time liaising closely with the customer's technical resources.
Fundamentally, the overarching focus of your role will be all around 'collaboration' and you will be expected to demonstrate some of the following core requirements:
- Customer Success Management - First and foremost, you must have proven experience working as a Customer Success Manager (ideally 3+ years), with the preference being given to candidates who've worked for Software Partners, Tech Start-Ups and ISV's.
- Technical Understanding - Whilst you won't be expected to write code or fix servers, you should have a broad understanding (and experience) working in areas such as Cloud Computing (SaaS, PaaS, IaaS), Big Data, App/IT Security and CRM (Salesforce, Microsoft Dynamics, Siebel).
- Stakeholder Management - You must have proven experience working with both technical and non-technical stakeholders, with preference given to candidates who've worked with c-level executives.
- Account Management - Finally, you should have experience managing client relationships so an understanding of Client Management/Account Management would be preferable.
In return, you will be given the opportunity to join a true 'Tech Disruptor' with a growing reputation for delivering high-quality solutions. You'll be based out of their Central London location and will be given the opportunity to work from home 1 or 2 days' per week.
So if you like the sound of this role then reach out - I can be contacted via the following:Mobile: 07943721308Office Line: 0191 338 7540LinkedIn: 'Liam Haghighat'Anything discussed will remain 100% confidential and fully compliant with GDPR