Implementation Consultant - Reading - £50,000
My client who are a global CRM company based in Reading and are looking for an Implementation Consultant to join their growing team of Consultants. You will be responsible for ensuring the success of customer CRM implementations, customer engagement & helping with the strategy for the customer transformation.
Collaborate with customers, other consultants and core stakeholders to understand user requirements. Ensure that design and realisation of functional solutions are fit for purpose and delivered against stated business requirements, assess available technologies, recommend solution options according to the customer's activities and requirements.
Role & Responsibilities
- Work with the sales team in a pre-sales capacity.
- Help customers to clearly define their requirements through needs analysis and business process reviews.
- Document customer requirements and help to produce project plans which guide the customers through a successful implementation.
- Define data migration strategies and help customers migrate their data.
- Configure the platform to meet customer requirements.
- Project management of smaller projects and implementations, ensuring that milestones are met, and customer expectations are achieved.
- Work with the product management and the engineering teams to influence the product roadmap based on customer feedback.
Skills & Qualifications
- Great understanding of Implementation of multiple projects
- Experience in working within a team or willing to work alongside team members to complete tasks
- Ability to understand customer requirements
- Have customer and stakeholder facing skills
- Have great knowledge of CRM systems
- Coming from a Salesforce back ground is beneficial
- Annual Bonus
- Car Allowance
- Training scheme
Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical. Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities