Salesforce Help Desk Manager/VP

Job Description

As the VP of Salesforce Help Desk, your key priorities will be increasing user engagement and capabilities of the PWM Salesforce Financial Services Cloud platform. This role will require exceptional communication skills and the ability to work collaboratively with a variety of business stakeholders and Information Services teams.

Role & Responsibilities

• Identify and implement Salesforce best practices to increase utilization and improve workflows
• Receive incoming calls from WM teams and provide accurate, efficient resolutions
• Collaborate with the Product Management team to identify common issues and training opportunities within Salesforce
• Strong management and leadership skills
• Roll up your sleeves to assist colleagues with troubleshooting and system navigation issues

Skills & Qualifications

• 5+ years of Salesforce CRM technology experience required
• Highly organized with excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Great interpersonal and exceptional communication skills.
• ability to work collaboratively with a variety of business stakeholders and Information Services teams.
• Experience with Salesforce Financial Service Cloud is a plus
• Experience in Banking/Financial industry and/or Service Industry is a plus
• Excellent organizational and time management skills
• Leadership/management experience highly preferred

Benefits

Let's start with the fun ones:

• Health and Wellness stipend monthly (can even be spent on a mani-pedi, massage, etc)
• Errand running services
• Vacation/party planning services
• Competitive compensation package
• Hybrid Commute-Remote Flexibility
• Full benefits package (Medical, Dental, Vision, etc.)
• Awesome Culture
• Work Life Balance
• Career Growth Flexibility

If this is a position that you could see yourself in and you are looking for a company that wants to invest in you, Apply now to get an immediate response! Interviews can take place immediately.

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialize within the Salesforce.com marketplace and have a proven reputation in delivering both permanent and contract professionals throughout America. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.



To discuss this and other exciting Salesforce.com opportunities in more detail, please send your CV to C.Agyapong@masonfrank.com or call 312.651.3019.

*No third parties. * This is a permanent, full-time opportunity. Not available for C2C/C2H.



Mason Frank International Ltd is acting as an employment agency in relation to this vacancy.