Ein Unternehmen der Tenth Revolution Group

Referenz: 100124

Digital Adoption Specialist

Spain

  • Negotiable
  • Account Managers Stelle
  • Fähigkeiten: dap, digital adoption, walkme, whatfix, salesforce, sfdc, sharepoint
  • Niveau: Mid-level

Jobbeschreibung

Digital Adoption Specialist

100124



DAP Specialist | Content Developer

Role & Responsibilities
  • Own the Release Notes process
  • Support Knowledge article updates
  • Develop consistent content and learning journeys for LMS, DAP, Knowledge
  • Provide back up for Support


Tasks:
  • Drive Release Notes process with Monthly releases
  • Connect with global and regional Product and Process owners to refine content and ensure content accuracy
  • Develop and update Knowledge base and Power User communication via SF and Sharepoint
  • Support DAP building activities as needed
  • Part of Knowledge Article publication process


DAP Specialist | Knowledge Manager

Role & Responsibilities
  • Lead the Knowledge Management process across ComHub tools
  • Develop Sales Cloud Knowledge Articles process
  • Maintain Sharepoint Knowledge base
  • Support DAP updates
  • Build knowledge base for Service Cloud
  • Point person for Gen AI adoption
  • Provide back up for Release Notes
  • Provide back up for Support


Detailed Tasks:
  • Develop and update Sharepoint site to support Knowledge base and Power User communication
  • Support DAP building activities as needed
  • Update content for reliable knowledge base search
  • Connect with Regions and Businesses to centralize knowledge and share one common approach
  • Explore best ways to set up knowledge to drive Gen AI for Sales and Service clouds


DAP Specialist | Trainer Agile Coach

Role & Responsibilities
  • Deliver trainings to Power Users for Sales & Commerce Cloud
  • Agile coaching of ComHub teams
  • Refresher Training and LMS development
  • Case moderation support
  • Provide back up for Release Notes


Detailed Tasks:
  • New content creation for Training and knowledge articles
  • Training event delivery connected to Roadmaps
  • New User Onboarding and training
  • Agile coaching / facilitation for ComHub teams to help drive implementations and process changes.
  • Owns Agile change processes and approach for all ComHub teams
  • Asking how to improve and optimize our agile processes to deliver more value
  • Part of Knowledge Article publication process
  • Expand model to ComHub tools