Referenz: 17082021

Head of CRM Development

England, South Yorkshire

Jobbeschreibung

Head of CRM Development

17082021



Head of CRM Development

One of the UK's most experienced rail operators is hiring for a Head of CRM Development to join their Salesforce team. As the Head of CRM Development you will be working to develop and improve the Service Cloud platform, coaching a small team of Salesforce Administrators and influencing wider technical teams.

Role & Responsibilities
  • Creating and communication the product roadmap for Salesforce.com in line with the companies strategic objectives and goals
  • Creating and clearly communicating product backlog items to stakeholder and technical audiences
  • Make decisions and communicate about the backlog and the development of the Salesforce.com platform
  • Influence and communicate with stakeholders
  • Manage product budgets to deliver desired outcomes
  • Liase with other team members to collaborate and agree on prioritisation of delivery
  • Motivate, inspire and coach teams (salesforce admins and wider technical teams)
  • Continuous learning


Skills & Qualifications
  • Demonstrable experience as a user focused Head of/Product Owner
  • A deep understanding of Salesofrce.com
  • A wider understanding of the full range of Salesforce.com product suite, including Marketing Cloud and Service and Sales Cloud
  • Excellent communication and relationship management skills
  • Coaching and mentoring of Salesforce.com admins or 3rd parties


Benefits
  • Partially remote - 3 days in the office and 2 days working from home
  • Up to £65,000 salary
  • The opportunity to progress into a further leadership role


If this role sounds of interest then please send your CV to k.obiakor@masonfrank.com or call Kuchi Obiakor on 02073370851 for more details about this opportunity or any others.

Please only apply if you have permission to work in the UK.