Referenz: 17082021

Head of CRM Development

England, South Yorkshire


Head of CRM Development


Head of CRM Development

One of the UK's most experienced rail operators is hiring for a Head of CRM Development to join their Salesforce team. As the Head of CRM Development you will be working to develop and improve the Service Cloud platform, coaching a small team of Salesforce Administrators and influencing wider technical teams.

Role & Responsibilities
  • Creating and communication the product roadmap for in line with the companies strategic objectives and goals
  • Creating and clearly communicating product backlog items to stakeholder and technical audiences
  • Make decisions and communicate about the backlog and the development of the platform
  • Influence and communicate with stakeholders
  • Manage product budgets to deliver desired outcomes
  • Liase with other team members to collaborate and agree on prioritisation of delivery
  • Motivate, inspire and coach teams (salesforce admins and wider technical teams)
  • Continuous learning

Skills & Qualifications
  • Demonstrable experience as a user focused Head of/Product Owner
  • A deep understanding of
  • A wider understanding of the full range of product suite, including Marketing Cloud and Service and Sales Cloud
  • Excellent communication and relationship management skills
  • Coaching and mentoring of admins or 3rd parties

  • Partially remote - 3 days in the office and 2 days working from home
  • Up to £65,000 salary
  • The opportunity to progress into a further leadership role

If this role sounds of interest then please send your CV to or call Kuchi Obiakor on 02073370851 for more details about this opportunity or any others.

Please only apply if you have permission to work in the UK.