Referenz: 39028490279591

In-form Training Manager ( Salesforce )

England, London

  • £45,000 to £55,000 GBP
  • Trainers Stelle
  • Fähigkeiten: Salesforce, In-form training, Admin cert,
  • Niveau: Senior


In-form Training Manager ( Salesforce )


Job Description

Role & Responsibilities:

* Own the overall process of booking training with In-Form customers as and when requests are received, via the Support Desk

* Establish a working relationship with colleagues to understand their training skills and identify where additional internal coaching may be needed

* To monitor levels of customer satisfaction via evaluation forms and other means, using this to data to highlight potential areas of improvement within our training offering, suggesting ways to address these

* Deliver In-Form training as needed to both new and existing customers, building strong relationships with users

* Flexibility to travel, training days will often be held at customer sites that may involve an overnight stay

* Ownership of training materials, such as In-Form User Guides, training best practices, training processes, etc.

* Identify and develop opportunities for customers to expand their use of In-Form, Salesforce products and Homeless Link consultancy and training services

* Advocate customer needs/issues within the In-Form team, relaying any customer suggestions to the Product team as needed

* To communicate with In-Form customers about new developments and to highlight examples of good practice

* Maintain a high level of understanding regarding the In-Form product

* To keep up to date on new Salesforce releases and developments.

* Plan own time to workplan and deadlines agreed with line manager.

* Take part in team meetings, In-Form user group meetings, Homeless Link staff days and other internal and external meetings as required.

* To manage and support other projects as required.

* To provide line management if required

Skills & Qualifications:
  • Experience delivering training to a group of people, ideally both in person and online
    * Salesforce system administration
    * Excellent written and verbal communication skills
    * Ability to communicate effectively with senior staff and decision-makers
    * Strong business and system analysis skills
    * High level of IT skills
    * Ability to work well as part of a team and independently
    * Ability to plan and prioritise work while in a busy environment
    * External Candidates must have the ADM201 certification. Internal candidates must have the ADM201 or relevant experience
    * Knowledge of the homelessness and housing sector
    * Knowledge of the In-Form application
    * At least one year administering and/or using Salesforce CRM systems
    * Work or volunteering within an office environment or other experience where you have interacted with different customers
    * Analysing customer training needs
    * Providing support on computer systems to non-technical users
    * Training non-technical staff in Salesforce or other application