My client are a global manufacturing company who are seeking a Business Analyst with CRM experience to join their team!
This is an amazing opportunity to be a part of a fantastic team with a great culture!
Role & Responsibilities
- Identify opportunities for process improvement and make recommendations to the BPOs - through process reviews, or data analysis
- Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
- Work with the Project Manager to lead and facilitate discussions with business stakeholders to establish the scope, business needs, project objectives, acceptance criteria and expectations.
Skills & Qualifications
- 3-4 years' Salesforce experience
- Understands customer journeys
- Excellent communication skills
- Supportive and inclusive culture
- Parking on-site
- Private medical and dental care