Professional Services Manager

Job Description

Professional Service Manager. The person that joins the company will be responsible to manage Product Department in the subsidiary of Spain. He/she will be focused on ensuring successful service delivery of our solutions to the customers coordinating all the stages of the process following the agreements, with the help of a proficient team and providing the best advice in order to achieve the objectives of the Company.


Role & Responsibilities

• Create, define and implement the strategy between Pre-Sales and Sales departments.
• Supervise and ensure all Pre-Sales requests are allocated and responded on time to guarantee the following steps of the process.
• Create, define and implement the Consulting strategy to achieve the best results.
• Supervise and ensure the delivery of technical professional services by following the stages, requirements, service levels and deadlines
• Follow up of technical requests linked to installations and configurations.
• Ensure PS team forwards complex technical problems managing escalation of issues to a conclusion.
• Manage a team of 10 people with different levels of expertise.

Skills & Qualifications

• Bachelor Degree in Business Management, Computer Science or industry equivalent preferred
• Project Management Certificate is a plus.
• Spanish and English is mandatory. French is a plus

Benefits

• Perm Salary
• Bonus
• Car
• Medical Insurance
• Social Benefits