Referenz: HOS1928

Head of Salesforce Service Cloud

England, London

  • Negotiable
  • Other Positions Stelle
  • Fähigkeiten: Salesforce Administrator, Administrator, Certified, Product Owner, Consultant, Service Cloud, Head of Salesforce
  • Niveau: Senior


Head of Salesforce Service Cloud


Our client is a well reknown consultancy, and platinum partner with Salesforce. They are at the forefront of business change and digital transformation. There are several Package and reward will be as expected for such a prestigious role. Working with such a client is definitely a strong route to progression in your career as this client is highly esteemed within industry.

Key skills and experience:
  • You will be well-known and repsected in the Salesforce ecosystem at exec level.
  • Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how your solution achieves the customer vision
  • Excellent verbal and written communications skills; excellent presentation and facilitation skills; experience influencing C-level stakeholders with technical and non-technical backgrounds
  • You will be a natural leader and people developer
  • Industry experience in service solution delivery
  • Significant experience in architecting Service Cloud capabilities and solutions
  • Experience of multi-vendor solutions including call centre management and CTI, workforce management, field service scheduling (Salesforce Field Service and other vendors) etc.
  • Solid understanding of the technology market in areas such as Case Management, Call Centre Management and CTI Integration, service process and automation, Digital Experience Platforms, Personalisation, E-commerce, Sales, Service and the applications of emerging technologies in the market in order to identify complementary and competitive solutions to Salesforce Service Cloud
  • Experience in implementing architectural governance and patterns, and experience proactively managing issues and risks throughout the delivery lifecycle
  • Experience in creating winning offers built around the Salesforce Service Cloud platform and wider Salesforce technology landscape ideally across several sectors, including solution definition, estimating and key bets
  • Strong relationships within the Salesforce ecosystem, including partners, vendors and experts
  • Experience in complex integration and associated best practices within Enterprise Architecture, ideally with experience/certification in one or more architecture methodologies

If you are interested in this exciting opportunity, kindly do apply & contact me on: