Our client are looking for a Salesforce Administrator to join their newly formed commercial operations team. The company have leveraged Salesforce CRM for several years and is about to kick-off a project to better integrate the tool into other systems and processes across the organization. These are exciting times for the business, and you'll have the opportunity to work with a Solutions Architect and external Salesforce development resources to support shaping how they work with the Salesforce platform
What we offer
Up to 50k (dependant on experience) + Benefits
The opportunity to join a growing market-leading company
Experience working alongside their solution architect and be a part of a growing team.
You'll be our 'go-to' person for Salesforce, supporting various departments including commercial, finance, legal, customer service, production and operations.
You will build workflows and solutions in Salesforce.com and associated systems that support business requirements and processes, including dashboards reports and analytics.
Partner with other internal teams, requirement gathering, design/delivery and then prioritizing the Salesforce roadmap.
Translating business requirements into logical Salesforce technical designs.
Partnering with our external Salesforce development resources to deliver a roadmap.
Administer Core Salesforce CRM platform, including support, maintenance, permissions, and licensing.
Manage data monitoring processes, reporting and KPIs to maintain accuracy and reliability of customer data
Update, implement and communicate our data management principles for customer data, including capture, storage, processing and sharing
Provide Salesforce system maintenance, configuration, enhancements, and upgrades, reviewing and releasing performance updates to security, business logic, and usability.
Create scheduled quality checks to ensure data integrity and accuracy of accounts, contacts and monitor neglected or duplicated leads and opportunities.
Proactively manage and improve partner data quality
Data monitoring and evaluation of quality against agreed standards
Collaboration with other teams to implement policies and procedures on data quality
Agree and implement data cleansing rules.
Create Salesforce process documents, training material, and data structure lists.
Implement training plans for end-users and gather feedback or requirements. Create internal content and tutorials to enable internal teams to be able to self-service.
Manage user licenses, profiles, and update security permissions and system security levels.
Skills, Qualifications and Experience
Minimum of 3 years' experience
Strong configuration experience
Salesforce Lightning experience
Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels
Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
understand how to translate Salesforce data into reporting and dashboards that create insights and enable departments to make more informed decisions.
Nice to have
Previous experience within a B2B, technology or SaaS industry
Commercially and operationally minded. You'll understand how to work effectively with the commercial and other business support teams. Finding the right balance between gathering the data/approvals required and creating an efficient user experience.
Bias towards simple and effective. You'll have the ability to understand user stories and translate them into simple and effective flows. You are looking for opportunities to remove unnecessary steps and complexity.
High levels of empathy. Ability to effectively communicate and influence stakeholders. Finding solutions with broad business benefits.
Pragmatic approach. You balance the need to build a scalable process whilst supporting the current business needs and enabling the commercial team.
You'll be an excellent problem solver, approaching all scenarios logically and communicating effectively.
Does this sound like you? We'd love you to apply, even if you don't meet 100% of the requirements and qualifications.