Salesforce Product Owner - Oslo (Hospitality)

Salesforce Product Owner - Hospitailty Sector - Oslo

We are working with a prestigious Scandinavian hotel chain known for providing unparalleled hospitality experiences. With a commitment to excellence and innovation, we have integrated Salesforce solutions to optimise our sales, marketing, and customer engagement processes. We are seeking a skilled Salesforce Product Owner to lead the enhancement, optimisation, and innovation of our Salesforce ecosystem, which includes Sales Cloud, CPQ (Configure, Price, Quote), and Marketing Cloud.

Responsibilities:

Strategic Ownership:

• Take ownership of the Salesforce ecosystem, including Sales Cloud, CPQ, and Marketing Cloud, to align with business objectives and ensure optimal functionality.
• Collaborate with stakeholders to define and prioritise roadmap items, considering both short-term needs and long-term strategic goals.

Requirements Gathering and Analysis:

• Work closely with business stakeholders, sales, marketing, and IT teams to understand and document requirements for system enhancements and new features.
• Translate business needs into well-defined user stories, acceptance criteria, and technical specifications for development teams.

Solution Design:

• Collaborate with Salesforce administrators and architects to design effective solutions that leverage the capabilities of Sales Cloud, CPQ, and Marketing Cloud to meet business requirements.
• Ensure solutions adhere to best practices, scalability, and maintainability.

Agile Project Management:

• Drive the Agile development process by leading sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Monitor project timelines, communicate progress to stakeholders, and address any potential roadblocks.

Stakeholder Engagement:

• Foster strong relationships with key stakeholders across sales, marketing, and IT departments to facilitate open communication and alignment of priorities.
• Act as a bridge between business users and technical teams, ensuring clear understanding of requirements.

User Training and Support:

• Collaborate with training teams to develop user training materials and conduct training sessions to ensure effective system utilisation.
• Provide ongoing user support, address inquiries, and troubleshoot issues related to the Salesforce ecosystem.

Continuous Improvement:

• Identify opportunities to optimise and streamline existing processes using Salesforce technologies.
• Stay updated with the latest Salesforce features and industry trends to drive innovation within the organisation.

Qualifications:

• Bachelor's degree in Business, IT, or a related field. Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, or Marketing Cloud Consultant are a plus. (Relevant experience instead of a degree will also be considered)
• Proven experience as a Salesforce Product Owner or similar role, preferably in a complex business environment.
• In-depth knowledge of Sales Cloud, CPQ, and/or Marketing Cloud, with the ability to architect solutions and understand technical implications.
• Strong understanding of Agile methodologies and experience in leading Agile projects.
• Excellent communication skills to effectively liaise between technical and business teams.
• Problem-solving mindset with the ability to analyse complex business processes and translate them into technical solutions.
• Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously.

Perks and Benefits:

• Competitive salary depending on experience.
• Opportunities for professional growth and development within a dynamic and innovative environment.
• Employee discounts on hotel stays and amenities.
• Collaborative and inclusive company culture.
• Hybrid working (2/3 days in the office)

For more info, apply directly or reach out to me at j.bright@frankgroup.com