A growing Salesforce Consulting Partner is looking to add a Sr. Salesforce Consultant to their team. The right candidate should be comfortable speaking with external customers & have good customer service skills, have strong systems administrator skills (workflows/process builder/reports/dashboards), and strong experience with Service Cloud.
5+ years of IT experience, 3+ years of Salesforce Consulting experience
Assist clients in defining Salesforce Service Cloud implementation project objectives and scope
Lead business requirements gathering and process mapping sessions for customer service and support management business processes
Configure best practices in Salesforce to address business requirements, workflows & approvals, and related processes, including system areas like email-to-case, web-to-case, Knowledge, Ideas, escalations and support surveys
Lead businesses in the design and development of customer-centric Support experiences/communities
Consult with customers on data and integration needs for the Service Cloud
Proven ability to wear multiple hats (Business Analyst/Consultant/Systems Administrator)
Strong people and communication skills
Brett at Phone: 212 - 594 - 1495 Email: firstname.lastname@example.org
Mason Frank International is the global leader for Salesforce.com recruitment and advertising. We have finalized more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. Specializing solely in placing candidates in the Salesforce.com market, I have built relationships with many of the key employers in North America. My knowledge and understanding of where the best opportunities and Salesforce.com jobs are is unrivaled in the industry.