Referenz: REF28102021

Salesforce Technical Customer Engagement Manager

England,

Jobbeschreibung

Salesforce Technical Customer Engagement Manager

REF28102021



Job Description

The TCEM will be responsible for running workshops to gather user stories from the customer, providing the technical solution design for declarative work and creating technical roadmaps. The TCEM will own the client relationship as a single point of contact.

The TCEM will liaise directly with a team made up of Engineers and Specialists, both onshore and offshore, that support a single customer in a shared services model, delivering high quality scalable solutions and ensure the customer receives great support and maintenance.

This is a wide-ranging role that requires strong technical skills and understanding, as well as stakeholder and project management, business analysis and solution design skills. If you like challenges, variety and are keen to build long term relationships with customers, then this is the role for you!


Role & Responsibilities
  • Liaise between business, technical, and sales stakeholders and contacts.
  • Managing multiple SF environments and defining the governance strategy with customers.
  • Create technical roadmaps by collaborating with the customer.
  • Identifying opportunities to implement new solutions for customers.
  • Provide monthly business review data to sponsors and conduct service reviews as required.



Skills & Qualifications
  • Strong technical skills and understanding.
  • Stakeholder and project management experience
  • Business analysis
  • Solution design


Benefits
  • Salary: £60,0000-70,000
  • Remote/Flexible working arrangement
  • Global consultant business with opportunities to work on multi-cloud projects.




If this role sounds like it's of interest to you don't hesitate to reach out to me at d.moore@masonfrank.com or 020 3808 7282