Referenz: RPM041

Client Care BA

England, London

Jobbeschreibung

Client Care BA

RPM041



Job Description

My client are an iconic brand in the retail industry, this opportunity not only provides you the opportunity to get an eye-opening brand on your CV but also the chance to work with a growing Salesforce team. You'll be the link between the technical and non-technical teams within the business.


Role & Responsibilities
  • Document and review Salesforce Service cloud bespoke enhancements against Client Care best practices and optimal Salesforce Service Cloud usage, highlighting any opportunities to optimise and ensure that system design fully meets business and compliance requirements
  • Analyse customer journeys and business needs, developing an accurate view of user cases and user journeys across all divisions, as well as the differing business contexts
  • Translate business requirements into user stories based on clients and advisers journeys



Skills & Qualifications
  • Experience in Salesforce Service Cloud
  • Excellent documentation and written skills to manage user stories, process flows, and architecture diagrams
  • Multiple years experience in Business Analyst client care roles in an omnichannel environment


Benefits
  • Biannual sale - significant discount on company products
  • Flexible working
  • Competitive salary package