Referenz: SC271022

Client Care Business Analyst up to £65.000

England, London


Client Care Business Analyst up to £65.000


Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and develop himself and the company. They are looking for a Client Care Business Analyst with salesforce service cloud experience. The role requires a hybrid. London based.
Role & Responsibilities
  • Analyse and understand customer journeys and business needs, developing an accurate view of user cases and user journeys across all divisions, as well as the differing business contexts
  • Document IT systems Support model and governance model across all user cases highlighting any gaps
  • Translate business requirements into user stories based on clients and advisers' journeys

Skills & Qualifications
  • 3+ years experience in Business Analyst client care roles in an omnichannel environment
  • Experience in Salesforce Service Cloud (mandatory) as well as a good understanding of E-com processes and systems; knowledge of Adyen and S.A.P. helpful
  • Exceptional analytical skills