Referenz: SC271022

Client Care Business Analyst up to £65.000

England, London

Jobbeschreibung

Client Care Business Analyst up to £65.000

SC271022



Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and develop himself and the company. They are looking for a Client Care Business Analyst with salesforce service cloud experience. The role requires a hybrid. London based.
Role & Responsibilities
  • Analyse and understand customer journeys and business needs, developing an accurate view of user cases and user journeys across all divisions, as well as the differing business contexts
  • Document IT systems Support model and governance model across all user cases highlighting any gaps
  • Translate business requirements into user stories based on clients and advisers' journeys



Skills & Qualifications
  • 3+ years experience in Business Analyst client care roles in an omnichannel environment
  • Experience in Salesforce Service Cloud (mandatory) as well as a good understanding of E-com processes and systems; knowledge of Adyen and S.A.P. helpful
  • Exceptional analytical skills