You will coordinate the change initiatives and contribute to the development of the Salesforce CRM application, which is an essential role as we grow and need to maintain a strong customer-centric service delivery across a greater number of touchpoints. You will help us extract greater value from the existing Salesforce implementation and improve business development activity through efficiency savings and prioritisation of key business area activities.
In this role you will be involved with the following:
Coordinate change initiatives, including leading business analysis and solution design activities for the Salesforce team.
Serve as technical expert and contribute to delivery of Salesforce capability via configuration and customisation. Maintain best practice for design, development, testing, and documentation of Salesforce solutions.
Drive adoption at a user level.
Act as Salesforce subject matter expert for business, including providing training and presentations to business and IT and Change colleagues as well as executives.
Lead Salesforce user groups as applicable.
Work closely with IT colleagues to ensure success of cross-team/system changes and projects. Help align approach across work streams and take part in department-wide meetings and initiatives.
Participate in regular Salesforce user group meetings.
Monitor platform usage and adoption, performing audits by users and objects to identify anomalies. Provide warning of potential breach of data allowance and make recommendations on how to optimise usage of the database.
Analyse Salesforce release notes and highlight areas of potential impact for SEL with the Salesforce CRM Lead and make recommendations on how to take advantage of the newly released features.
Contribute to larger or more complex IT led system enhancements, either by carrying out system enhancements, supporting with testing, documentation or user training.
To be successful, you are likely to have the following skills/experience:
At least 3 years work experience with Salesforce or similar level of expertise.
Understanding of Salesforce use in similar industry (energy/utility), operational space (Retail Supply/Sales/Customer Service), and/or as part of large IT enterprise system.
Demonstrated Salesforce platform expertise with preferably three or more certifications (priority given to Administrator, Sales, and/or Service certifications), recognised IT credentials (from BSC or similar agencies) will also help.
Experience managing and delivering change for technical team while participating in multiple, complex projects.
Enthusiastic learner with a desire to develop in Salesforce, IT, and role-related skills.