Salesforce Product Manager

Job Description

My client are a well-established end-user looking to take on a Salesforce Product Manager. This is an excellent opportunity for someone who is looking to progress their career further within Salesforce and hit the ground running!


Role & Responsibilities

• You will be responsible for delivering a brilliant experience for both my client's customers and experts whenever they speak
• You'll work closely and collaboratively with the teams of experts to identify pain points in the current experience
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  You'll work with the technology teams to identify and prioritise solutions, building and executing a roadmap of change that will improve the service my client provides to customers and the daily working experience of the experts.

Skills & Qualifications

• Proven ability to deliver results through others
• Proven experience working with large scale Contact Centre teams (150+) and end to end Contact Centre product management, including building self-service functions, (IVR trees, agent assistants/process maps across multiple channels)
• Excellent communication and stakeholder management skills

Benefits

• Annual Bonus
• Career progression and development opportunities
• Sociable and collaborative environment

Only UK-based candidates will be considered for the role.