Referenz: a0M1i00000JWSEkEAP

Salesforce Admin

USA, Georgia

  • 91000 to 120000 USD
  • System Administrators Stelle
  • Fähigkeiten: Salesforce / Salesforce Admin/ CRM / Lighting / Service Cloud / Sales Cloud / nCino Admin / nCino Developer / Salesforce Developer / Salesforce Business Analyst / Apex Triggers / Service Cloud / Salesforce Admin / Salesforce Architect / nCino Banking
  • Niveau: Mid-level

Jobbeschreibung

Salesforce Admin

a0M1i00000JWSEkEAP



About the role:



We are looking for a proactive Salesforce Administrator that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.


Responsibilities



This is a varied business facing role, with the following responsibilities:
  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Sandbox environment management
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilised platform features
  • Create a platform roadmap and define priorities, liaising with stakeholders
  • Own the communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support tickets
  • Monitor and improve user adoption
  • New user and ongoing user training
  • Technical documentation


Qualifications and Background



Required:

  • Strong Salesforce product knowledge and at least 4+ years' of Salesforce Administration hands-on experience with Sales and Service Clouds
  • Certified Salesforce Administrator


Desirable:

  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
  • Bachelor's/Postgraduate degree, or professional qualification


Knowledge, Skills, and Abilities



Required:

  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports


Desirable:

  • Demonstrates continued personal/professional development
  • Active in the Salesforce community