NeuReferenz: a0M1i00000M5DHQEA3

Salesforce CRM & Marketing Applications Manager

Italy, Milan

Jobbeschreibung

Salesforce CRM & Marketing Applications Manager

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SALESFORCE CRM & MARKETING APPLICATIONS MANAGER - CLIENTE FINALE - MILANO - 80K



Key Accountabilities:

* Support the Head of Business Solutions in setting the vision and building the strategy for the evolution of the Customer Relationship applications ecosystem

* Stay on top of Customer Relationship application trends and developments by continuously researching and scouting new possible solutions as to foster company's revenue or enhancing the service to customers throughout all the touch points

* Gather, consolidate and interpret business requirements

* Identify, select, implement, monitor applications solutions & technologies in the Customer Relationship field

* Curate, monitor and measure the overall business adoption of the implemented solutions via KPIs

* Make presentations to Business Managers and Top Executives

* Manage the relationship with software vendors, System Integrators, freelance consultants

* Create timelines for the development and deployment of all the solutions related to Customer Relationship

* Maintain a consumer-focused outlook and aiding in the delivering of Customer Relationship projects to market

* Manage application budgets and time frames ensuring there are no unnecessary expenditures. Constantly monitor financial performance of the area as to ensure actual is in line with budget

* Collaborate with business managers and representatives of counterpart departments as the advisor of the in-scope solutions (both technologies and applications)

* Scout, select and manage external consulting partners, vendors, suppliers

Job requirements:

* Bachelor's/Master's degree in Scientific Disciplines (STEM)/Business/Marketing

* 5+ years working in a technological role and 2+ years in a coordination/managerial role

* Familiarity with Marketing platforms, programmes and policies

* Proven knowledge of Salesforce Service and Marketing Cloud is mandatory; knowledge of Salesforce CDP constitutes a plus

* Knowledge of one or more Customer Relationship major platforms such as Microsoft Dynamics, Adobe, SAP, Oracle

* Knowledge of Google CDP constitutes a plus as well as, in general, knowledge of Google GCP

* Knowledge, familiarity and experience with GDPR is a must

* Familiarity with the global market and in particular with China is a must

* Knowledge & Experience in the following constitute a plus: o Product based organisations & teams o Agile approach o DevOps/DevSecOps operating model

* Strategic thinking and strong business acumen combined with excellent leadership, team building, and management skills

* Exponential growth mindset combined with appeatite to learn and upgrade the professional profile

* Proven ability to work on site and remotely within an international team spread over multiple time zones

* Problem-solving aptitude combined with excellent verbal and written communication

* Must be flexible, adaptable to change, and able to multi-task in a fast-paced diverse environment

* Fluency in Italian and English is a must




Mason Frank International is the leading global provider of high-caliber permanent and freelance Salesforce professionals across all stages of the CRM lifecycle, from discovery to post-implementation. Since 2010 we've established an exceptional reputation for connecting top Salesforce professionals with excellent opportunities in the market.