Senior Salesforce Administrator

Job Title: Senior Salesforce Administrator
Department: Sales Operations / Business Development
Location: On-site 4 days a week in Pittsburgh, PA (heavy preference), Cleveland, OH; Villanova, PA (Philly Suburb); Edison, NJ (New Brunswick-area)


Summary Of The Position:
The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve the Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team.
Primary Functions Of The Position
Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield

Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
Organizes and performs system training and demonstrations to internal and external users
Creates documentation of new system processes
Gathers business requirements to create process improvements using Salesforce technology
Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management

Education And Experience Requirements-
STRONG FLOW + LIGHNTING FLOW SKILLS IS A MUST
Bachelor's Degree
Salesforce Administrator certification
4+ years of Salesforce Administration experience
Strong communication skills and experience working with functional leadership
Creative and analytical thinker with strong problem-solving skills
Demonstrated ability to meet deadlines and prioritize simultaneous requests
Lead Experience

Preferred Experience-
Ability to write APEX triggers
Experience in banking and/or financial service