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Salesforce Voice Lead

England, London


Salesforce Voice Lead


Salesforce Voice Lead

Location- 3 day's per week in London, Start date- ASAP

Contract Type- Permanent. Hours- Full Time, Salary - £80,000-£85,000

This role will be a vital role in the transformation of voice and omni-channel communication systems. This role will support the global head on system services across 35 locations globally

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities
  • Work closely with the wider IT and salesforce teams to deliver an integrated solution
  • Maintain Voice compliance across global locations
  • Oversee 2 staff members (an Engineer and analyst)
  • Work closely with various contact centres within the business

  • Experience with Voice communication systems
  • Strong project management experience
  • Experience working with senior stakeholders
  • Experience with Voice Compliance policy's.
  • General understanding of Telecommunications, Telephony, Voice
  • Ability to be hands on

  • 25 days annual leave (rising on years of service)
  • Discretionary bonus
  • Life Assurance
  • Pension Scheme
  • Season Ticket Loan & Cycle to work scheme