A Tenth Revolution Group Company

Ref: 01182024CS

Salesforce Service Cloud Architect | Remote

USA, Utah

Job description

Salesforce Service Cloud Architect | Remote


JOB TITLE: Senior Salesforce Solution Architect, Cloud Developer

JOB LOCATION: Remote, USA (with occasional travel to various locations)

Primary Responsibilities

The Senior Salesforce Solution Architect, Cloud Developer collaborates with business stakeholders to develop a scalable architecture, vision, and strategy for Salesforce that supports optimal business outcomes. This role works closely with the Product team to prioritize backlog and ensures that the solution design meets defined acceptance criteria.

Reporting to the Director of CRM Systems, the Solution Architect translates client requirements into architecture for key client needs. They understand project scope, validate resources, map business requirements to technical specifications, and ensure alignment with stakeholders' goals. This role requires the ability to act as an individual contributor/Senior Developer.

  • 6+ years of experience within the Salesforce ecosystem as a Solution Architect.
  • Educational background in Computer Science, Information Technology, or MBA.
  • Hands-on experience in business process mapping.
  • Understanding of overall Salesforce architecture and landscape.
  • Business requirement gathering, client interaction, analysis, and mapping to Salesforce product testing and features.
  • App Exchange Product Knowledge.
  • Requirements to Salesforce Functionality and development of scope, effort estimates, resource plans, and implementation timelines.
  • Deep knowledge of Salesforce products, especially Service Cloud, Sales Cloud, and Community Cloud.
  • Extensive experience in CTI, Service Cloud features, Knowledge Management, Live Agent, and Entitlements.
  • Hands-on experience with Service Cloud, Omnichannel, Open CTI Salesforce methods.
  • Cross-training peers and mentoring teammates.

Knowledge, Skills, and Abilities
  • 5+ years of Salesforce platform experience (Service Cloud, General Configuration, etc.).
  • 4+ years of Salesforce development experience (APEX, Visualforce, Portals/Communities).
  • Deep understanding of technical capabilities, including Visualforce, APEX APIs, APEX Triggers, and APEX Web services.
  • Experience in designing and building cloud apps.
  • Salesforce Certifications (Admin, Consultant, Developer, and Architect).
  • Primary Skills: Lightning/Aura, Integration Concepts, LWC.
  • Secondary Skills: Apex, JavaScript.